Refund policy
30 DAY HAPPINESS GUARANTEE
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As two best friends with a shared passion, we've poured our heart and soul into crafting the most exceptional cards for you and your child's wellbeing journey.
And because we're confident that you'll cherish them as much as we do, we proudly stand behind our products with a 30-day Happiness Guarantee - love them or return them. We believe in the transformative power and quality of our cards and their positive impact on families like yours. Thank you for allowing us to share what we've created with you, and for supporting our mission to make a change, one card at a time.
For returns, we kindly ask that you cover the cost of return postage, unless the return is due to an error on our part, such as receiving a defective or incorrect item. We recommend using a trackable shipping service and consider purchasing shipping insurance for items of value. Your satisfaction is important to us, and we want to ensure a smooth return process for you.
If you need to initiate a return or have any concerns about your order, please don't hesitate to reach out to us at hello@thecreativesprout.com.au. Our team is here to help, and we want to make sure you're completely happy with your experience!